Collaboration and Mobility Analysts

Collaboration and Mobility Analysts

Description of Requirements

The Collaboration & Mobility Services team provides second level support, maintenance, and planning for Client’s Messaging, Collaboration and Mobile Device Management as well as resourcing for ongoing projects supporting the infrastructure.

The Collaboration & Mobility Services supports Enterprise e-mail, Microsoft Teams for workspace chat & videoconferencing, including mobile device management. Client’s email infrastructure is based on Microsoft Exchange Online, with Cisco Email Security Appliances. Client’s Mobile Device Management infrastructure is based VMWare WorkspaceOne managing 900 mobile iOS endpoints. The over-all team consists of multi-vendor contract resources operating in a pool concept where resources are utilized across varying projects and operational areas based on skills and abilities, with a goal of providing the most efficient and effective support to the business.

Client is looking for two (2) experienced Collaboration and Mobility Analysts to work in our Collaboration Services Team.

This team is primarily responsible for supporting & administering the following Technologies:

• Microsoft Exchange Online,

• Cisco E-mail Security Appliance,

• Messaging Policies & Transport Rules,

• Microsoft Teams Administration,

• VMware WorkSpaceOne Administration (Apple & iOS).

These individuals will also be responsible for researching and providing recommendations on technical solutions as they relate to Mobile Device Management, Messaging and Collaboration technologies.

Qualifications:

• Ability to work independently as well as in a team environment

• Strong interpersonal and client service skills.

• Excellent written and verbal communication skills.

• Strong troubleshooting skills

• Good time management skills

• Ability to take direction & follow practices and procedures consistently and accurately.

• Knowledge of an incident and problem management tools and processes

CONTRACT DURATION

The Contract will be effective for an initial term commencing on the date of award and ending on March 31, 2024. The Contract will automatically renew for successive one (1) year terms, a maximum of four (4) times, unless the Contract is terminated in accordance with its provisions or by either party, at least ten (10) business days prior to the expiry of the then current term, providing the other party with written notice of its intent to terminate the Contract upon the conclusion of the then current term.