About the Role
Organizational Change Manager
Description of Requirements
Client’s Incorporated Digital, Technology & Security (DT&S) is comprised of four functional groups focused on Network and Infrastructure, Business Applications, Security, and Business Process and Analytics. All four groups work closely together to provide an efficient and reliable IT environment. DT&S supports and maintains the corporate information technology infrastructure at Client and works together with the Business groups across the corporation to align people, process, and technology.
The Business Process and Analytics group leads and facilitates technology innovation, working with business leaders to transform broad ideas into viable and effective solutions. Business Process and Analytics is made up of the following departments: Analytics, Business Process, and Enterprise Information Management. The Business Process team provides expertise in business process and business analysis services and supports projects, initiatives, and internal operations improvements to accomplish organizational goals.
Client has adopted the Prosci/ADKAR methodology for Organizational Change Management. It is recognized that Organizational Change Management (OCM) is a critical component to project success and as such, Client has a need to onboard a change manager to provide deliverables on select business related initiatives and IT projects.
Formal training in Change Management with Prosci/ADKAR Certification is an asset for this role; as well as past experience in delivering organizational change management content to support the delivery of Organizational Change Management (OCM) projects on an enterprise-wide scale. Proposals are to provide examples of OCM experience including a detailed discussion of their roles, responsibilities, and deliverables on the initiative. Proposals should also provide specific and qualitative verbiage of other areas where resource expertise can add value to this initiative and make our project as successful as possible.
The Organizational Change Manager Resource(s) is expected to use their experience and expertise to support the organizational change management efforts on the assigned project(s) through creation and delivery of organizational change management deliverables in alignment with the Prosci/ADKAR methodology and best practices. This role focuses on the creation of organizational change management work products and deliverables for distribution to the project team, project manager and/or business lead and relates to creation of work products for proofing by the project team, project manager and/or business lead and deployment through the sponsor assigned to the project(s). The Organizational Change Manager will functionally report to the Project Manager for the project.
The Organizational Change Manager Resource responsibilities will include (but not limited to):
Prepare for change by working with the project team through the Project Manager and/or Business Lead assigned to understand the project and assess the magnitude of change from the current state to post implementation.
Maintaining project documentation related to the organizational change management activities as per Client’s project standards and guidance.
Following Prosci/ADKAR methodology and the standards set out by Change and Business Solutions to deliver OCM for the project(s) and/or initiative(s).
Facilitating discussions for the purpose of gathering and understanding the stakeholders and impacts of the change.
Identify a set of actionable and targeted OCM activities and efforts to be included in the overall project plan.
Develop the required organizational change management deliverables including, but not limited to, the Change Management strategy, Change Management Plan, communication plan, sponsor engagement and reports, training plan, reinforcement plan and resistance management plan.
Conduct readiness assessments, evaluate results, identify risks, issues and anticipated points of resistance, and make recommendations as necessary.
Working independently and collaboratively with team members as required.
The Contract(s) will be effective for an initial term commencing on the date of award and ending on March 31, 2024. The Contract(s) will automatically renew for successive one (1) year terms, a maximum of four (4) times, unless the Contract is terminated in accordance with its provisions or by either party, at least ten (10) business days prior to the expiry of the then current term, providing the other party with written notice of its intent to terminate the Contract upon the conclusion of the then current term.
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